FAQ

Frequently Asked Questions

Everything about our products, ordering, shipping, and the research-use policy. Still have a question? Contact us.

About Peptides

What are research peptides?

Peptides are short chains of amino acids. The products we supply are synthetic peptides manufactured as reference materials for in-vitro laboratory research — studying biological pathways, assay development, and experimental work. They are reagents, not medicines.

Are these products safe for human or animal use?

No. All products are sold strictly for laboratory research use only and are not for human or animal consumption, injection, or any form of administration. They are not approved by the HSA as health or therapeutic products. See our Research-Use-Only Disclaimer.

What purity are your peptides, and do you provide a COA?

Our peptides are >98–99% purity. Every batch is accompanied by a third-party Certificate of Analysis (COA) — HPLC and mass-spectrometry verified — available on request and tied to the batch number printed on the vial. Want it before you order? Message @sgpeplab with the product name and we’ll send the batch COA, usually the same day.

How are the peptides supplied and stored?

Products ship as lyophilised (freeze-dried) powder in sealed vials. Store lyophilised at -20°C, protected from light. Once reconstituted for research handling, keep refrigerated and use within the period appropriate to the peptide. Proper storage after delivery is the buyer’s responsibility.

What is bacteriostatic water for?

Bacteriostatic water (0.9% benzyl alcohol) is a reconstitution diluent used to dissolve lyophilised peptides for laboratory handling. We stock it under Supplies.

Ordering, Shipping & Payment

How to order — step by step

  1. Add to cart & check out. Enter code LAUNCH15 at checkout for 15% off your first order.
  2. Pay with crypto. You’ll receive a wallet address — Bitcoin (BTC) or USDT/USDC/ETH on Ethereum (ERC-20) — with your order number to use as the payment reference.
  3. Pay & send confirmation. Reference your order number, then message @sgpeplab with the payment screenshot so we can verify quickly.
  4. We verify & ship. Dispatched from Singapore in 1–2 business days with tracking. Prefer discreet pickup? Ask for Ninja Point / parcel-locker collection instead of home delivery.
How do I pay?

We accept cryptocurrency — Bitcoin (BTC) or USDT / USDC / ETH on the Ethereum (ERC-20) network. After placing your order you’ll receive a wallet address at checkout; send payment and reference your order number. Orders ship once payment is confirmed on-chain — sending your payment screenshot to @sgpeplab speeds this up.

Do you ship within Singapore? Is it free?

Yes — we are Singapore-based and offer free shipping within Singapore. Stock is held locally, so no waiting on overseas freight.

How long does delivery take, and is packaging discreet?

Local orders are typically dispatched within 1–2 business days after payment clears, with tracking. All orders ship in plain, discreet packaging with appropriate protection for temperature-sensitive items. Prefer not to ship to your home? We can send your order to a Ninja Point or parcel locker for discreet self-collection — just add a note at checkout or message @sgpeplab.

What is your returns policy?

Unopened, unused items in original packaging may be returned within 7 days. Defective or incorrectly supplied items are replaced or refunded after verification. For safety, opened or temperature-sensitive items cannot be returned. See Shipping & Returns.

Is it legal to buy these in Singapore?

The products are supplied as laboratory research materials, not for human use. Buyers are responsible for ensuring their purchase, possession, and use complies with all applicable Singapore laws and regulations. We do not sell prescription-only or controlled substances for human use.

What if my order is lost or damaged in transit?

For Singapore orders, if a parcel is lost in transit or arrives damaged we reship once at our cost after verification. Report within 7 days of expected delivery with your order number. See Shipping & Returns.